Refund policy
Refund & Returns Policy
At MoozlePop, we want you to love your order. If something isn’t quite right, you can request a return within 14 days of receiving your order.
Returns
To be eligible for a return, your item should be returned in the same condition in which you received it. Items should be unworn other than reasonable try-on, unused, clean, and returned with any original packaging or accessories supplied with the product.
To start a return, contact us at sernazuk@gmail.com with your order number and the reason for your return.
Please do not send products back without contacting us first. We will provide the appropriate return instructions and return address.
For change-of-mind returns, customers are responsible for return shipping costs unless otherwise required by applicable law. Original standard delivery charges will be refunded where required by law. Additional charges paid for upgraded or express delivery are generally not refundable beyond the cost of our standard delivery option.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, faulty, or you receive the wrong product, contact us as soon as possible at sernazuk@gmail.com and include your order number and clear photos showing the issue.
If the item is confirmed to be faulty, damaged, or incorrect, we will arrange an appropriate replacement or refund and cover reasonable return costs where applicable.
Exchanges
If you need a different size or product, please contact us first. Where an exchange is available, we will provide instructions. In some cases, the quickest option may be to return your original item and place a new order.
Refunds
Once your return has been received and inspected, we will let you know whether the refund has been approved.
Approved refunds will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to show the refund in your account.
Where applicable, we may reduce a refund if an item has been handled beyond what would reasonably be necessary to inspect or try it on and its value has been reduced as a result.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at sernazuk@gmail.com.
If the order has not yet been processed or dispatched, we will try to cancel it before shipment.
If the order has already been dispatched, you may need to wait until it arrives and then follow the return process above.
Return Shipping
We strongly recommend using a tracked shipping service when returning an item.
MoozlePop cannot be responsible for return parcels that do not reach the designated return address.
Do not return your order to the address shown on the shipping label unless our customer service team specifically instructs you to do so.
Your Consumer Rights
Nothing in this policy limits any rights you may have under applicable consumer law. Where the law in your country provides additional or stronger rights, those rights will continue to apply.
Contact Us
For any questions about returns or refunds, contact:
MoozlePop
Email: sernazuk@gmail.com