Shipping policy

SHIPPING POLICY

At MoozlePop, we aim to process and deliver your order as quickly as possible.

ORDER PROCESSING

Orders are typically processed and dispatched within 1–2 business days.

Business days are Monday to Friday, excluding public holidays.

During busy periods, promotional events or high order volumes, processing may occasionally take slightly longer.

SHIPPING TIME

After dispatch, estimated shipping time is:

5–8 business days

This means most orders are expected to arrive approximately 6–10 business days after the order is placed, including processing time.

Please note that delivery times are estimates and are not guaranteed.

TRACKING

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.

Tracking updates may take 24–48 hours to appear after dispatch.

SHIPPING DELAYS

While most orders arrive within the estimated timeframe, delays can occasionally happen due to:

• Carrier delays
• Customs processing
• Severe weather
• Public holidays
• High-volume periods
• Incorrect or incomplete delivery information
• Circumstances outside our reasonable control

If your tracking has not updated for an extended period, please contact us at sernazuk@gmail.com.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please check your:

• Full name
• House or apartment number
• Street address
• City
• Postal or ZIP code
• Country
• Contact details

If you notice an error after placing your order, contact us as soon as possible at sernazuk@gmail.com.

We will do our best to update the address before dispatch, but we cannot guarantee changes once an order has been processed or shipped.

INTERNATIONAL SHIPPING

MoozlePop may ship to multiple countries depending on availability shown at checkout.

International orders may occasionally be subject to customs procedures or local import requirements.

Any duties, taxes or customs charges will be handled according to applicable law and the information shown at checkout.

LOST OR MISSING ORDERS

If your tracking shows that your order has been delivered